JACLYN MCKEWAN

http://www.jmckewan.com

PROFESSIONAL EXPERIENCE:

Western New York Library Resources Council, Cheektowaga, NY
Virtual Services & Training Librarian, May 2008 - Present

Manage the Ask Us 24/7 Virtual Reference Project:

Provide reference services to users through online chat, using QuestionPoint software.
Maintain schedule of over 40 participating libraries, coordinating arrangements for substitute coverage when needed.
Train new librarians in use of chat software and best practices.
Maintain the project's website.
Monitor usage statistics and user survey results.
Review transcripts for quality control purposes.
Promote the service to library users and the media within New York State.
Planned, coordinated and promoted a statewide conference in virtual reference, held in September 2009.

Assist with managing the Training Center:

Plan training workshops based on member suggestions and current trends.
Contact potential speakers, schedule workshops, and promote to librarians in New York State.
Occasionally teach workshops.
Started a series of webinars titled “Lunchtime Learning,” with speakers presenting via web-conferencing software.

Montante Family Library, D'Youville College, Buffalo, NY
Part-time Reference Librarian, February 2006 - June 2008

Reference:

Answered reference questions from students, faculty and community members via phone, e-mail, and in-person requests.
Assisted patrons with finding materials within the library.
Selected items for the library collection in the areas of exercise and sports studies, pre-med, and physician assisting.
Initiated a project to create a "Frequently Asked Questions" section for the library website.
Created layout and template for subject listing of databases on library website: http://library.dyc.edu/databases.html.
Created 3 new handouts to assist patrons with online resources, and revised some existing handouts.
Created a Facebook profile for the library, and designed a Facebook application allowing users to search the catalog, databases and FAQ.

Instruction:

Taught scheduled Bibliographic Instruction lessons to groups of up to thirty students, graduate and undergraduate.
Assisted head of Reference department in redesigning Bibliographic Instruction training checklists, guides, and librarian evaluation forms.

Interlibrary Loan:

Processed interlibrary loan requests for books, periodical articles and dissertations.
Used SirsiDynix Horizon ILS to verify student account status.
Compiled data used to monitor copyright compliance.
Served on an Interlibrary Loan Enhancement Committee and assisted developing new policies and procedures, including online request submission and e-mail.
Created four PHP forms for the library website (later converted to ASP), which allow users to submit interlibrary loan requests online, and presented finished product to library staff: http://library.dyc.edu/ill.html.

Other:

Participated in faculty/college governance by attending faculty council meetings and college assemblies.
Staffed library booth at two college open houses.

Alfred C. O'Connell Library, Genesee Community College, Batavia, NY
Part-time Reference Librarian, August 2005 - February 2006

Answered reference questions from students, faculty and community members via phone, e-mail, Web chat, and in-person requests.
Assisted patrons with finding materials within the library.
Taught one-session Bibliographic Instruction lessons to undergraduate students.

Information Resources Center at Bureau Veritas Consumer Products Services, Amherst, NY
Temporary Assistant Information Specialist, July 2004 - January 2005
Intern, July 2003 - August 2003

Answered patron questions by phone, e-mail and in person, while staffing the reference desk.
Researched product testing standards, American and foreign government regulations, and queries related to specific consumer products. Online research was supplemented by telephone calls to knowledgeable agencies.
Used a variety of resources during research, including the World Wide Web, online databases, print publications, and telephone calls to knowledgeable agencies.
Selected stories from daily news feed about key clients, for inclusion in company intranet.
Compiled Internet links and created summaries of news stories for weekly newsletter about consumer products.
Revised and updated intranet information on international toy standards and regulations.
Assisted with a client-specific research project, researching international requirements for exporting and selling a number of specific consumer products.
Contributed to a department project by assessing the United States market for apparel and identifying competitor laboratories.

SKILLS:

Technical Skills

Proficient in HTML, XHTML, and CSS.
Familiar with JavaScript, PHP, ASP, XML and Drupal.
Able to code by hand or use HTML editors, such as Macromedia Dreamweaver and Microsoft FrontPage.

Interpersonal Skills

Providing reference services to patrons through email, phone, chat, and in-person transactions.
Conducting software training.
Presenting at continuing education workshops, webinars and professional conferences, with or without slide presentation software.
Able to take initiative in starting new projects.

PROFESSIONAL AFFILIATIONS:

University at Buffalo, The State University of New York
Master of Library Science, May 2004
GPA: 3.9/4.0

State University College at Buffalo, New York
Bachelor of Science in Elementary Education, May 2000
GPA: 3.5/4.0